Terms & Conditions


All prices are non-negotiable and are priced individually according to size and design of your cake.


A non-refundable £50 deposit is required in order to secure your booking and chosen date with The Creative Cake Shop. If your deposit is not paid within 7 days of your quote, then we have the right to cancel any previous arrangements. Cheques are non accepted for deposits or to be used as a payment option on collection of the cake.


Payment needs to be made via bank transfer or cash on collection. Final payment for your cake must be made before collection by bank transfer or by cash on collection. If full payment is not received before collection then your cake will not be released.


If cancellation of an order takes place, then we reserve the right to retain your non-refundable £50 deposit. If cancellation takes place in less than 48 hours of the collection date, then you will still be required to pay the full amount of your order value.

Design Conditions

It is your responsibility to read and check the quote. Any amendment to the design must be discussed with us with plenty of notice before the due date. If requested, we will change/adjust the design where possible, but sometimes this is not possible according to the request or the amount of notice given. This may effect the final cost of the cake, however, this will be noted to you when discussing the change of design.

Allergies & Dietary Requirements

When ordering, please make us aware if you or any of your guests have dietary requirements. Please be aware that all of my ingredients used to make your cake may contain nuts – so we am unable to cater for a nut allergies. In addition, we can not cater for Gluten Free allergies.

Non-Edible Items

Please be aware that most cakes sold will contain plastic rods to support the cakes from collapsing. Cakes may also contain: ribbon, personalised name/number toppers, flower or number plastic picks and wires in sugar/fondant flowers. All of the above are non-edible. All of this information will be provided on a note attached to the lid of your cake box.


Please be aware that cake decorations are very delicate and we can not be responsible for any damage to the cake or design once it has left my premises.

Best Before Dates

Your cakes are freshly baked and either buttercream finished or covered in fondant. My sponges will last up to a week but are best eaten within 3-4 days of collection.


When you have collected your cake from us, we will aways give advice on how to store your cake. This will depend upon the finish of the cake and the weather conditions at the time of collection.